Legal
Privacy Policy
Last updated: April 30, 2026
NeuroFamily Lab respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or purchase from us.
1. Who We Are
NeuroFamily Lab provides digital educational tools and printable resources for families. We are based in British Columbia, Canada. Contact: info@neurofamilylab.com
2. Information We Collect
Depending on how you interact with us, we may collect information you provide directly, such as name, email address, billing address, purchase details, and messages sent through contact forms. We may also collect device/browser type, pages visited, approximate location, referral source, and website usage data, usually through cookies or analytics tools.
3. How We Use Information
We use information to process orders, deliver digital products, provide customer support, improve website experience, understand site performance, send emails you opted into, and prevent fraud or misuse.
4. Payments
Payments are processed securely through third-party platforms such as Shopify and payment providers. We do not store full payment card details on our systems.
5. Email Communications
If you join our mailing list, we may send product updates, practical family tips, launches, and occasional promotions. You may unsubscribe at any time using the link in any email.
6. Cookies & Analytics
We may use cookies and analytics tools to improve website functionality and understand visitor behavior. You can manage cookies through your browser settings.
7. Sharing Information
We do not sell your personal information. We may share limited data with trusted service providers who help operate the business, such as ecommerce platform providers, email platforms, analytics providers, and payment processors, only as reasonably necessary.
8. Data Retention
We retain information only as long as reasonably necessary for business operations, customer service, legal/accounting obligations, and fraud prevention.
9. Your Rights
Depending on your location, you may have rights to request access to your data, request correction, request deletion, unsubscribe from marketing, and ask privacy questions. Contact us at info@neurofamilylab.com.
10. Children's Privacy
Our products may be used by families with children, but our website is intended for adults making purchases. We do not knowingly collect personal information directly from children.
11. International Visitors
If you access our website from outside Canada, your information may be processed in Canada or through trusted providers in other jurisdictions.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will appear on this page.
13. Contact
Questions about privacy? Contact us at info@neurofamilylab.com.